AWARE · UK Healthcare · Conversation guide
Talking about abuse after an incident
For managers and teams. Use it in an HR meeting, a ward leadership meeting, a health and safety discussion, or a conversation between People and Operations. Answer for your own organisation.
This is for reviewing how your organisation handles reporting and support, not for use with someone straight after an incident. If you discuss a real incident, use an anonymised example and don’t identify staff or patients.
What staff tell us
What happens when someone reports an incident?
Where does it go, who reads it, and what decision is someone expected to make?
Who follows up with them?
Who owns that conversation, how soon does it happen, and what happens out of hours?
Do they know what happened next?
How is the outcome communicated back to the member of staff?
What does support actually mean here?
What happens on the next shift? What can the manager actually do? Do they have the time and authority to do it?
What would your incident records miss?
Compare reported incidents with what staff tell you, and look for where the two do not match.
Things to set side by side: reported incidents · staff survey or pulse feedback · sickness and absence after incidents · repeated incidents in the same location or service · whether staff know what happened after they reported.
Before you finish
Free webinar · Tuesday 17 November, 3pm GMT · 10am ET · 7am PT. The findings, live, and where an employer can start looking at its own response. Recording available. Register at theawareindex.com/webinar-uk-healthcare
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