AWARE · US Retail · Conversation guide
Talking about abuse after an incident
For Store, People, Operations and Loss Prevention teams. Use it in an Operations meeting, a Loss Prevention review, a People meeting, or a store or area managers’ meeting. Answer for your own business.
This is for reviewing how your business handles reporting and support, not for use with someone straight after an incident. If you discuss a real incident, use an anonymised example and don’t identify employees or customers.
What workers tell us
What are staff expected to report?
Would two employees experiencing the same incident know whether it should be reported?
Who turns a conversation into a record?
When an employee tells a manager about an incident, who makes sure it becomes a recorded incident, and how would you know if it didn’t?
What happens after a report?
Who reads it, who owns the next action, and does the employee know what happened?
What does support look like in a store?
What happens for that employee for the rest of the shift and on their next shift? What can the store manager actually do, and do they have the time, cover and authority to do it?
What would your incident records miss?
Look for patterns across stores, shifts and repeat incidents, and set your incident records alongside employee feedback and absence.
Before you finish
Free webinar · Tuesday 17 November, 10am ET · 7am PT · 3pm GMT. The findings, live, and where an employer can start looking at its own response. Recording available. Register at theawareindex.com/webinar-us-retail
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